Parts Counterperson - Columbus, Ohio, United States

  • Job Type: Full Time
  • Category: Automotive,Parts Counter Person,Parts Puller,Parts Sales,Parts dept
  • Published: 08-01-2022
  • Job Location: Columbus, Ohio, United States
Job Description:

Parts Counterperson 

The Parts Counterperson is responsible for assisting walk-in customers from independent repair facilities, government and municipal facilities, and fleet companies. The Parts Counterperson will provide solutions for the customer in need.


  • Answer inbound phone calls
  • Assist walk-in customers from independent repair facilities, Govt and Municipal facilities as well as Fleet companies to understand customer needs, and provide solutions for those needs in a professional, accurate manner
  • As a Parts Counterperson, you will be responsible for cultivating quality relationships with our current customer base, while continuously developing and creating new business opportunities with potential clients
  • You will utilize our electronic parts catalogs as well as internet-based applications to meet customer needs
  • Communicate with staff and customers in a friendly and professional manner.
  • Converse effectively/efficiently regarding customer parts status.
  • Read and understand the parts catalog when looking up and speaking to specific parts.
  • Answer phone calls, provide price quotes and other information to customers.
  • Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
  • Provide high level service to both internal and external customers.
  • Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
  • Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
  • Make sure all internal requests for parts are billed on service repair order.
  • Receive payment from retail customers or obtains credit authorization.
Job Requirements:

Required Skills/Abilities:

  • Ability to work scheduled shifts of either 7am-4pm M-F & some Saturdays.
  • Willing to submit to drug screen and background check
  • Strong communications skills
  • Basic computer skills
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Valid driver's license and clean driving record

Education and Experience:

  • High school diploma or equivalent.
  • Previous automotive experience

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Be able to lift at least 25 lbs
  • Be able to bend at the waist to pick up inventory


I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.